All patients find it difficult to understand medical content. It’s even more difficult when it's about their surgery or a significant procedure. Face-to-face clinician-patient communications is Read more...

The global medical care system desperately needs a transformation. One recent solution is to replace in-hospital activities for patients with digital care solutions. Because provider-supplied digital Read more...

Imagine if Amazon was only paid when a product was returned because it didn’t satisfy the customer’s needs. Crazy, isn’t it. Now apply that same logic to secondary medical care in Read more...

To a level unimaginable years ago, almost all the activities of customer-facing workers are mandated : what to do, what to say, what not to say, what to do if, even how to speak. Yes, robot-like but Read more...

Patient Engagement ranks right up there with other warm and wooly intentions. It just sounds so nice! But hang on: everybody knows they must get close to their customers, so why is this such a hot Read more...

Providers have a difficult time maintaining surgery profits. Yes, there are exceptions but friendly drinks with provider CFOs tell the tale. The headlines of $35K knee replacements make you think Read more...

Elon Musk is correct – bear with me – when he blames bureaucracy and the rise of “Administrators” for many of the faults not just in governments but also in US businesses. This Read more...

We’ve optimized digital healthcare for compliance - not for patients. USA frameworks like HIPAA and GDPR are essential. No debate there. But we’ve applied them too broadly. The result? Read more...

Fixing USA Healthcare: A Management Professor’s Approach. The USA Healthcare disaster is not due to a few problems - it’s structural: too many powerful players with contrary interests, Read more...

Most clinicians would instinctively say Yes . In surgical practices the daily reality is clear: provider management want more fee-generating activities, and fewer staff. Oh: and more satisfied Read more...